Warranty and Returns Policy

As of September 2026

1. Your Statutory Rights

All goods purchased from us are subject to statutory warranty rights.

If goods are defective at the time of delivery, consumers are entitled to statutory rights. These may include claims for repair or replacement, and under statutory conditions, price reduction, withdrawal from contract, or damages.

These statutory rights exist independently of our voluntary 30-day return option.

2. When Is a Defect Present?

A product may be defective if it does not have the agreed condition at delivery or is not suitable for the contractually assumed or ordinary use.

A defect may exist if:

a wrong item was delivered;
a component or accessory is missing;
goods were damaged upon receipt;
the product does not function properly;
the goods do not have the agreed condition;
promised properties are absent.

Normal wear and tear or damage caused by improper use after delivery are not material defects.

3. Filing a Complaint

If you discover a defect, please contact us:

Email: support@eximely.shop
Phone: +49 151 2037277

Please provide the following information when filing a complaint:

First and last name
Order number
Product name
Description of the problem
Photos or videos of the defect if available
Any other helpful information

Photos or videos can assist processing. However, they are not required to assert your statutory warranty rights.

4. Complaint Review

Upon receipt of your complaint, we will investigate the matter.

Depending on the type of defect, further inspection may be required.

We will inform you of the next steps.

Please do not repair or modify the goods yourself before contacting us, unless necessary to prevent imminent damage.

5. Remedy

If a statutory defect exists, consumers are generally entitled to remedy.

Remedy may be provided through:

Repair or
Replacement

Statutory requirements and limitations apply.

If the chosen remedy is impossible or involves disproportionate costs, statutory provisions apply.

6. Further Statutory Rights

If remedy fails, is refused, or cannot be reasonably required, other statutory rights may apply:

Price reduction
Withdrawal from contract
Damages
Compensation for wasted expenses

Which rights apply depends on statutory conditions.

7. Return of Defective Goods

If return is necessary for inspection, repair, or replacement, we will coordinate the next steps.

For valid warranty claims, we cover required return costs as required by law.

Do not send defective goods at your own expense without contacting us first, unless return instructions have been provided.

8. Goods Damaged Upon Delivery

If goods arrive damaged, please contact us promptly.

Please provide your order number and describe the damage.

Photos of packaging and goods can assist processing.

Failure to report transport damage does not forfeit statutory warranty rights.

9. Wrong Item Delivered

If you received a different item than ordered, contact:

support@eximely.shop

Please provide your order number and names of both the received and ordered items.

We will investigate and inform you of next steps.

For delivery errors we are responsible for, you incur no costs as required by law.

10. Warranty Period

Consumers enjoy statutory limitation periods for warranty claims.

For new goods, the standard limitation period is generally two years from delivery, unless statutory exceptions apply.

Specific goods or contract types may have special statutory rules.

For business-to-business transactions, statutory provisions and agreed conditions apply.

11. Manufacturer Warranty

Some products may include an optional manufacturer warranty.

Manufacturer warranty is a voluntary benefit and exists separately from statutory warranty rights.

If warranty terms are provided, they apply additionally.

Your statutory rights against us are not limited by manufacturer warranty.

12. No Limitation of Statutory Rights

This policy does not limit consumer statutory rights.

The following remain fully protected:

statutory right of withdrawal,
statutory warranty rights,
statutory damage claims, and
other mandatory consumer protection rights

13. Return for Other Reasons

If goods are not defective but you wish to return them, the statutory right of withdrawal or our voluntary 30-day return option may apply if conditions are met.

See our pages:

Right of Withdrawal

and

Returns & Refunds