Consumer Dispute Resolution

Last updated: September 2026

1. Consumer Dispute Resolution Notice

The European Union provides various options for out-of-court settlement of consumer disputes.

We are generally not obligated and not willing to participate in dispute resolution proceedings before a consumer arbitration body, unless legally required to do so.

Our goal is nevertheless to resolve customer concerns and complaints as directly and straightforwardly as possible with our customers.

2. Contact for Complaints

If you have a complaint or problem with an order, please contact us directly first:

Eximely UG (limited liability)
Baumgarten 11
96178 Pommersfelden
Germany

Managing Director: Zoer España Manriquez
VAT ID: DE457058152

Email: support@eximely.shop
Phone: +49 151 2037277

When filing a complaint, please provide your order number and a brief description of the matter if possible.

We will review your request and make every effort to resolve it promptly.

3. Consumer Dispute Resolution under VSBG

We are not willing and not obligated to participate in dispute resolution proceedings before a consumer arbitration body, unless legally required to do so.

Should our obligation or willingness to participate in consumer dispute resolution proceedings change in the future, we will update the corresponding information on this website.

4. Statutory Rights Remain Unaffected

The above information does not restrict the statutory rights of consumers.

In particular, the statutory right of withdrawal, statutory warranty rights, and the right to pursue claims through legal proceedings remain fully unaffected.