Returns and Refunds

1. Overview

At Eximely, we aim to make returns simple and transparent.

In addition to the statutory 14-day right of withdrawal for consumers, we offer an additional voluntary return option of 30 days from receipt of goods.

Your statutory rights, in particular the right of withdrawal and statutory warranty rights, remain unaffected by this voluntary return option.

2. Statutory Right of Withdrawal

Consumers have the right to withdraw from a contract concluded online within 14 days without giving any reason, provided the statutory conditions are met.

Complete information on the conditions, deadlines and consequences of statutory withdrawal can be found in our withdrawal notice.

The statutory right of withdrawal takes precedence over the terms of our voluntary return option.

3. Voluntary 30-Day Return

In addition to the statutory right of withdrawal, consumers may voluntarily return received goods within 30 days of receipt.

The following conditions apply to this voluntary return:

The return must be requested within 30 days of receipt of the goods.
The goods should be in a condition that allows for resale.
The goods should be clean, undamaged and complete.
Accessories and components included in the delivery should be returned in full.
The original packaging should, if available, be returned if possible.
The goods may have been unpacked or reasonably used to check their condition and functionality. If used beyond this, the voluntary return may be excluded or made subject to an appropriate reduction in value.

These additional conditions apply only to the voluntary 30-day return and do not restrict the statutory right of withdrawal.

4. Report a Return

If you wish to return goods, please contact us by email:

support@eximely.shop

Please provide the following information if possible:

Name
Order number
Affected goods
Reason for return, if you wish to provide this voluntarily
Desired return method

We will then inform you about the next steps for returning the goods.

Returns are sent by post to the return address provided by us.

5. Return Address

Unless a different return address is explicitly provided, please send the goods to:

Eximely UG (limited liability)
Baumgarten 11
96178 Pommersfelden
Germany

Please ship the goods in secure packaging to prevent damage during transport.

6. Return Shipping Costs

Statutory Withdrawal

In the event of statutory withdrawal, the consumer generally bears the direct costs of return shipping, provided we have properly informed you of this cost allocation.

For defective, damaged or incorrectly delivered goods, we will cover the necessary return shipping costs to the extent required by law.

Voluntary 30-Day Return

For a voluntary return within 30 days, the customer generally bears the direct costs of return shipping.

No processing or restocking fee will be charged.

7. Refund

After receipt and inspection of the returned goods, we will process the refund of the corresponding purchase price.

The refund will generally be made using the same payment method used for the original order, unless otherwise agreed.

The refund will typically be initiated within 7 days of receipt and inspection of the returned goods.

For statutory withdrawal, statutory deadlines for refund also apply. In particular, we may withhold the refund under statutory conditions until receipt of the goods or until proof of return is provided.

For voluntary 30-day returns, the refund will be made after receipt and inspection of the goods, generally within 7 days.

Original standard shipping costs will be refunded in the event of an effective statutory withdrawal in accordance with statutory provisions. Additional costs incurred by choosing a different delivery method than the cheapest standard delivery offered by us do not need to be refunded.

8. Damaged or Incorrectly Delivered Goods

If you have received damaged, defective or incorrectly delivered goods, please contact us as soon as possible at:

support@eximely.shop

Please provide your order number and describe the situation.

Photos can be helpful for faster processing but are not required to assert your statutory rights.

If there is a defect or incorrect delivery for which we are responsible, you will incur no costs to the extent we are required by law to assume these costs.

Your statutory warranty rights remain fully protected.