Shipping and Delivery

1. Delivery Area

We currently deliver our products to addresses within the United States.

The prices and delivery conditions displayed in the online shop apply to deliveries within the United States, unless otherwise specified for a product. All prices are shown in US dollars (USD).

2. Shipping Costs

Standard shipping within the United States: $0.00 (free)

Standard shipping is free for all orders delivered within the United States. There is no minimum order value.

Orders are shipped from our location outside the United States. Depending on the shipment, US customs duties or import taxes may apply under applicable law. If you have questions about this before ordering, please contact us.

If different costs apply to a specific product or special shipping method, these will be clearly displayed before completing your order in the online shop.

3. Processing Time

After successful payment, your order is prepared and handed over to the carrier within:

up to 7 business days

This is the processing time only. It does not include the carrier's transit time.

Processing time may vary for individual products. In this case, the corresponding delivery information will be specified on the product page.

4. Delivery Time

After handover to the shipping service provider, the transit time depends on the carrier, the shipping method and the delivery address in the United States.

Where available, the carrier's estimated delivery date is provided with the tracking information after dispatch.

These times are typical or expected delivery times and may vary in individual cases due to circumstances beyond our control.

5. Shipping Service Providers

We use suitable parcel and logistics service providers for delivery.

Which shipping service provider is used may vary depending on the product, delivery address, package size, and shipping method.

If shipment tracking is available, we will provide the customer with the corresponding information after dispatch.

6. Order Confirmation and Shipping Information

After completing your order, you will receive a confirmation with the relevant order information.

Once your order has been dispatched, you will receive – if available – a shipping confirmation and, where applicable, shipment tracking information.

Please verify the contact details and delivery address provided during checkout for accuracy.

7. Delivery Address

Delivery is made to the delivery address specified by the customer during the ordering process.

Please ensure that:

street and house number are correct;
the postal code is correct;
the city is correct;
the recipient's name is complete;
any other information required for delivery is provided.

For delays or additional costs arising from an incorrect or incomplete delivery address provided by the customer, statutory provisions apply.

8. Delays

In rare cases, delivery delays may occur, for example due to:

high demand;
delays from the shipping service provider;
technical or logistical issues;
force majeure;
extraordinary weather conditions;
strikes or other events beyond our control.

If we become aware of a significant delay, we will inform the customer accordingly, where possible.

The customer's statutory rights in the event of delivery delays remain unaffected.

9. Partial Shipments

If an order contains multiple products, these may be delivered in several shipments under certain circumstances.

This may occur in particular if products have different delivery times or are shipped separately for logistical reasons.

A partial shipment arranged by us will not incur additional shipping costs for the customer.

10. Non-Delivery

Should a shipment not be deliverable, we will review the matter together with the responsible shipping service provider.

If you have not received your order within the stated delivery time, please contact us at:

support@eximely.shop

Please provide your order number if possible.

11. Damaged Delivery

Please check the shipment for visible damage upon receipt, if possible.

If the goods arrive damaged, please contact us as soon as possible:

Email: support@eximely.shop
Phone: +49 151 2037277

Please provide your order number and a brief description of the problem. Photos of the packaging and damaged goods may be helpful in processing.

The consumer's statutory warranty rights are not restricted by such a notification requirement.

12. Delivery Time for Individual Products

If a specific product is subject to a different delivery time than the general standard delivery time, the relevant product page or ordering process shall apply.

The delivery information relevant to your order will be displayed before completing your order.

13. Summary

Standard Shipping Information
Delivery Area	United States
Standard Shipping	Free
Shipping Costs	$0.00
Processing Time	Up to 7 business days
Transit Time	Depends on carrier and destination
Currency	US dollars (USD)
Shipping Service Provider	Depending on order and shipping method
Shipment Tracking	If available