Contact Us

We're Here for You

Do you have a question about a product, your order, shipping, or a return?

The Eximely team is happy to help. Please use the following contact options. For questions about an existing order, it helps us if you provide your order number.

Contact Options

Eximely UG (limited liability)
Baumgarten 11
96178 Pommersfelden
Germany

Email: support@eximely.shop
Phone: +49 151 2037277

Website: eximely.shop

Customer Service

You can contact us in particular for:

Questions about products and their features
Questions about availability and delivery times
Questions about your order
Questions about shipping and shipment tracking
Cancellation and returns
Complaints about damaged, defective, or incorrectly delivered goods
Questions about payments and refunds
General inquiries about our online shop

For questions about an order you've already placed, please provide your order number if available. This helps us process your request faster.

Cancellation and Returns

If you wish to cancel a purchase, you can generally submit your cancellation by email or in writing. The statutory provisions on the right of withdrawal apply.

For returns and refunds, the information in our withdrawal policy and our returns and refund policy apply.

Return Address:

Eximely UG (limited liability)
Baumgarten 11
96178 Pommersfelden
Germany

Please note that the return address alone does not restrict your statutory right of withdrawal.

Complaints

Should goods arrive damaged, defective, or not as ordered, please contact us as soon as possible.

Describe the issue in as much detail as possible and provide your order number. If helpful, you can attach photos or other information about the complaint to your message.

Your statutory warranty rights remain unaffected, of course.